Program crash

[220hotwheels]

@Neo Hi Neo

I have been experiencing occasional program crashes since upgrading to V7, in much the same way that I did with V6 after upgrading to that version. I have sent an explanation via the site but thought the attached screenshot might help. When it has appeared before I have not been quick enough to capture the screenshot. 

I had been working in the program, saved what I had done and updated my *.mbp file, so nothing lost. I simply minimized the screen so it sat on my task bar and went into Google to sort out some emails etc. When I closed Google I had the error message that I replied to and after sending that I clicked on the 3D icon in the task bar and was greeted with the info as per the screenshot.

Back in the program everything is fine, nothing lost but clearly there is an issue somewhere. Unfortunately I would be unable to send you my mbp file as it is now around 5200kb unless there is some other way that I can send it to you. I do also run a regular backup copy as well but that is now over 6000kb

Your thoughts on this anomaly would be very much appreciated.

Kind regards

Peter

[Neo]

Hi Peter,

please have a look at C:\Users\<Username>\AppData\Local\3D-Modellbahn Studio V7, find the Errors.log and send me the file please.

Kind regards,

Neo

[220hotwheels]

2 hours ago, Neo said:

Hi Peter,

please have a look at C:\Users\<Username>\AppData\Local\3D-Modellbahn Studio V7, find the Errors.log and send me the file please.

Kind regards,

Neo

Hi Neo

I've worked through the directories as your suggested and got to 3-Modellbahn Studio V7 but the only sub directories are Cache, Catalog and settings.xml plus of course my backup file and mbp file for the layout. Would you be so kind as to advise where I might find the errors.log please. 

Kind regards

Pete

[Neo]

Hi Pete,

the error log is cleared/deleted after restarting the studio, so it can only be found after closing the app due to an error.

Kind regards,

Neo

[220hotwheels]

3 hours ago, Neo said:

Hi Pete,

the error log is cleared/deleted after restarting the studio, so it can only be found after closing the app due to an error.

Kind regards,

Neo

Hi Neo

In that case all I can do is wait until it happens again and then see if I can locate the errors log at that time and send it through to you.

Kind regards

Peter